Our terms and conditions outline the rules and regulations for the use of IKenley Ltd’s website, located at www.lilykidstoys.com. At Lily Kids Toys we are dedicated to ensuring that you are totally satisfied with your shopping experience and our customer service. If you have any enquiries, suggestions or feedback on how we can improve then please contact us. 

Lily Kids Toys website are operated by


IKenley Limited
3 Halton Road

Kenley, Surrey

CR85GN, United Kingdom

Email: Customer.services@lilykidstoys.com, Tel: 0759 240 4658


Registered Company Number 10373861 (Incorporated in England) VAT Number 370 4073 19 You can find our contact details on our websites.

CONTRACTUAL STUFF

This is the top line summary of the agreement we have with you when you place order from us:

  • We will send you an email acknowledging your order after you’ve placed it.
  • Your order is accepted and the contract between us is concluded when the product you ordered is despatched.
  • We will debit the payment from your chosen method of payment at the time that you place your order.
  • You may cancel your contract with us for the goods you order at any time up to the end of the 14 days from the date you received goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. There are some conditions that you should check first which are set out in Contract Details no.4 below.

1. PRICES

1.1 The prices payable for goods that you order are as set out in the www.lilykidstoys.com website. 

1.2 You may be required to pay for delivery. Our delivery charges are set out on our website.

1.3 Price and availability information is subject to change without notice.

2. PAYMENT

2.1 Payment can be made by the methods provided for you (Credit card, PayPal) on lilykidstoys.com website and you must be over 18 to make a payment.

2.2 We will debit the payment from your chosen method of payment at the time that you place your order.

2.3 All prices include VAT (where applicable) at the applicable current UK rate.

3. ACKNOWLEDGING YOUR ORDER

3.1 Following your confirmation of your order, we will send you an email to acknowledge your order. Please note that this email is not a confirmation or acceptance of your order.

3.2 If during processing we discover for any unforeseen reason that we cannot complete your order we will cancel the order and email you explaining why (for instance, a stock shortage, inability to obtain payment, or the identification of a pricing, product, or product description fault).

3.3 Your order is accepted and the contract concluded when the product ordered is despatched.

4. RIGHT FOR YOU TO CANCEL YOUR CONTRACT

4.1 When you contract us as a Consumer, you may cancel your contract with us for the goods you order at any time up to the end of the 14 days from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

4.2 You cannot cancel your contract with us if you are not a Consumer. If you are seeking to order more than five items of a single product in one order or a series of orders, please contact us as we can provide you some discount.

4.3 To cancel your contract, you must notify us by telephone, email, or in writing.

4.4 If you receive an item that you did not order, please notify us as soon as possible.

4.5 If you have received the goods before you cancel the contract then you must send the goods back to us at your own cost and risk in the original packaging and condition. 

4.6 Once you have notified us that you are cancelling your contract, any sum debited by us from your payment card will be re-credited to your account as soon as possible. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

5. CANCELLATION BY US

5.1 We reserve the right to cancel the order if:

  • We have insufficient stock to deliver the goods you have ordered
  • We cannot obtain payment
  • A product, price, or offer description fault has been identified
  • We do not deliver to your area

5.2 If we do cancel your order we will notify you by e-mail and will re-credit the payment method you used to pay as soon as possible but in any event within 30 days of your order.

5.3 We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

6. DELIVERY OF GOODS TO YOU

6.1 Lily Kids Toys will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.

6.2 Delivery will be made as soon as possible after your order is accepted.

6.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to You they will be held at your own risk and we will not be liable for their loss or destruction.

6.4 Goods for delivery outside the United Kingdom may be subject to import duties, taxes and/or customs charges. These charges are levied once the parcel arrives at its destination, and must be paid by the recipient.

6.5 In order to get your order to you as quickly as possible, Lily Kids Toys reserves the right to advise the couriers to deliver to a neighbours house, if you are unavailable. When a signature is obtained for delivery we will not be liable for loss or destruction.

7. DAMAGED OR FAULTY ITEMS

7.1 Please do not accept or sign for an order which is visibly damaged. If you receive an item which has been damaged in transit, please contact us as soon as possible. We will do our best to provide a replacement as soon as possible.

7.2 In the unlikely event that you receive an item which proves to be faulty we are happy to help. However, we do ask that you notify us of any problem within a reasonable period of time. We reserve the right to test the product before a suitable course of action is decided upon.

8. PROPRIETARY RIGHTS AND LICENCES

8.1 All copyright in the text, graphics and layouts of this website and in all software and software compilations underlying the site is owned by or licensed to IKenley Limited.

8.2 You are not permitted, without our prior written consent, other than for personal, non-commercial purposes, to copy, transmit, reproduce, publish, display, distribute, store, modify or adapt this website, its material, contents or underlying software.

8.3 When you transmit or post any material to or on our website, you grant to us a non-exclusive, world-wide, perpetual, royalty-free licence under your copyright and other intellectual property rights to use or display or distribute that material in any way without any duty at all to account to you.

9. USE AND STORAGE OF DATA

Please read our Privacy Policy for more info on how we store and use your data.

10. WHAT ARE MY CONSUMER RIGHTS?

Lily Kids Toys is committed to offering a fair service to our customers, so we adhere to the Consumer Rights Act 2015.

If you would like to read more of this legislation, please see here https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act

11. GOVERNING LAW

The contract between us shall be governed by and interpreted in accordance with English law and the jurisdiction of English courts.

12. ENTIRE AGREEMENT

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions. We may vary the terms and conditions from time to time and the terms and conditions that govern any activity on this site shall be those displayed on the site at the time of the activity.