HOW DO I CLEAN THE PRODUCTS?

Wipe clean our products with a soft, dry cloth. Do not use chemical based or abrasive cleaning materials. 

IS ANY WHOLESALE AVAILABILITY?

We take commercial orders. Please get in touch should you require large orders.

HOW DO I TRACK MY ORDER?

When your order ships, you will receive an email with shipping and tracking information. You can use your tracking number on the carrier’s website to trace your order. We also list your tracking number with your order detail. Click the ORDER HISTORY & STATUS button when you log into your account.

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

Most orders are processed and shipped within 3-6 business days and will arrive within 7-10 business days after shipping with standard shipping service, depending on weight and destination. We will e-mail you with a tracking number once your order ships. Please contact us, if you would like an estimate of when your package will arrive.

WHAT IF I HAVEN’T RECEIVED MY PACKAGE?

If the tracking information indicates that your order was delivered but you have not received it, check with all household members. If no one in your family brought the package in, be sure to check everywhere—occasionally carriers leave deliveries with neighbors, building managers, or places such as your porch, garage, or even behind bushes. 9 times out of 10, we find that a missing package shows up within five days due to misdelivery or being found on premises.

WHAT IF I’M NOT HOME TO RECEIVE MY PACKAGE?

It is up to the driver’s discretion whether to require a signature for delivery, drop the package off at your doorstep, or to leave it with a building manager or doorman. If the driver believes it’s best to obtain a signature, he or she will try a few times to secure one. When a package is returned “undeliverable,” you should get a full refund unless it is determined that the order was improperly refused. Undeliverable orders will not be resent. You must place a new order to receive your items.

WHY IS MY PACKAGE LATE? 

The following situations may result in delayed shipping:

  • Incorrect address
  • Payment delay or issue
  • Amazon failure to deliver e.g. severe weather conditions
  • Any changes made to the order after submitting.

WHAT HAPPENS IF I ENTER THE INCORRECT SHIPPING ADDRESS?

Lily Kids Toys does not assume responsibility for orders placed online with an incorrect shipping address. Please check carefully that the shipping address you enter is correct. If an item is returned to us because of an incorrect address provided, the customer is responsible for charges to re-ship.